Frequently Asked Questions_BP

Frequently asked questions are here

Receiving emails
 Q: I can't receive emails/I want to receive emails from specific domains.
A: Depending on your provider's settings, emails may be received in a folder other than the one they should be received in, such as the spam folder. First, please check all folders in your email software.
If you have domain-specific reception settings or rejection settings, please make sure you can receive emails from "cevoir@organicflower.jp".

Also, there are many cases where you cannot receive emails using your mobile phone's carrier email address. When registering, please enter an email address other than your carrier email address.

How to purchase
Q: Can I buy products if I visit your company in Nagoya?
A: KUSHIMA ROSE headquarters specializes in mail-order sales, so for physical sales please use our Ginza POPUP store or when we set up shop at events.

Ginza POPUP Store

Event information here

About Shipping
 Q: I would like to send an item as a gift. Will an invoice with the price listed be included?
A: If the name and address of the purchaser and the recipient are different, we do not include an invoice with the amount listed. If the name and address of the purchaser and the recipient are the same, we will include an invoice with the amount listed. If you have any questions or requests regarding the invoice, please feel free to contact us.


Q: Who is the delivery company?
A: We use Yamato Transport. (Courier service/Nekopos: Yamato Transport)

Q: I want to send it as a gift. I (the subscriber) will pay, but I want the shipping address to be someone else's (different address).
A: Please enter the address you would like to send to in the shipping address field on the purchase screen.
Q: Can I have the item delivered to a place other than my home (such as a company)?
A: Yes, we can. We will deliver to the address you specify.
Q: Can I split the delivery into two locations?
A: You can separate delivery destinations by placing separate orders for each destination.
Q: Is there a shipping charge?
A: If your order is over 10,800 yen (tax included), shipping is free. If your order is under 10,800 yen (tax included), shipping charges will be applied according to your region. For details, please check the information based on the Specified Commercial Transactions Act.

Q: Do shipping fees vary depending on the region (remote islands, etc.)?
A: Please note that depending on the region, additional relay fees may be charged.

Q: Is it possible to deliver to remote islands?
A: Yes, we can. Please note that depending on the region, an additional relay fee may be charged.
Q: Can I ship overseas?
A: Sorry, we are not currently accepting requests.